Last updated: 12 August 2026

Big 5 Products (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This policy explains what information we collect when you use big5products.co.za, why we collect it, and what rights you have over it.

1. Who we are

Big 5 Products
21 Ring Road, George Industria, Western Cape, South Africa
Phone: (+27) 76 433 9602 / (+27) 72 506 6551
Website: big5products.co.za

2. Information we collect

We collect information in the following ways:

Information you give us directly: your name, email address, phone number, delivery address, and payment details when you place an order, contact us, or sign up for updates.

Information collected automatically: your IP address, browser type, device information, and browsing behaviour on our site, collected through cookies and tracking tools (see section 4).

3. Why we collect it

We use your information to:

• Process and deliver your orders
• Respond to enquiries and provide customer support
• Send you marketing communications, where you’ve agreed to receive them
• Understand how visitors use our website so we can improve it
• Run and measure advertising campaigns
• Meet our legal and accounting obligations

4. Cookies and tracking

Our website uses cookies and similar tracking technologies to understand how visitors use the site and to run our advertising.

We currently use:

• Meta Pixel (Facebook/Instagram): tracks visitor activity on our site to help us measure and improve our Meta advertising campaigns, and to show relevant ads to people who’ve visited our site before.
• Google Analytics 4 (GA4): collects data on how visitors use our website, including pages visited, time spent on site, and general location, so we can understand and improve the visitor experience.
• Microsoft Clarity: records anonymised session behaviour such as clicks, scrolling, and navigation patterns, so we can see how people actually use the site and fix anything that isn’t working.

These tools may place cookies on your device and collect information about your browsing activity on our site. Some of this data may be shared with Meta, Google, and Microsoft as part of how these services operate.

You can control or disable cookies through your browser settings at any time. Turning cookies off may affect how parts of the website work.

By continuing to use our website, you consent to our use of cookies as described here. 

5. Sharing your information

We don’t sell your personal information. We may share it with:

• Service providers who help us run our business (such as our courier, The Courier Guy, and our web hosting and email marketing providers)
• Meta, Google, and Microsoft, through the tracking tools described above
• Law enforcement or regulators, where required by law

6. How long we keep your information

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, financial records under South African tax legislation).

7. Your rights under POPIA

You have the right to:

• Ask us what personal information we hold about you
• Ask us to correct or delete your personal information
• Object to how we process your personal information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

To exercise any of these rights, contact us using the details in section 1.

8. Information Officer

Our Information Officer, responsible for compliance with POPIA, can be contacted at:

Stephan 
stephan@big5products.co.za
076 433 9602

9. Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse.

10. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date.

11. Contact us

If you have any questions about this policy or how we handle your information, contact us at:

Phone: (+27) 76 433 9602 / (+27) 72 506 6551
Address: 21 Ring Road, George Industria, Western Cape, South Africa